Maisonale

Maisonale

Privacy Policy

This Privacy Policy describes how and when Alice Novelli, a self-employed handcrafted textile accessory and bag maker trading under the business name "Maisonale", registered as an entrepreneur individuel (sole trader) in France under the SIRET number 814 053 948 00018, registered with the Répertoire des métiers (French Craft Trades Register) under the number 814 053 948 RM 05, having her registered address at 5 rue des allumettes, 13090 Aix-en-Provence, France, owner of the Maisonale shop (maisonale.etsy.com) on the e-commerce platform Etsy and of the Maisonale website (www.maisonale.fr), hereinafter referred to as "Maisonale" or "we", "us") collects, uses and shares data when a Buyer (hereinafter referred to as the "Customer" or "you") orders from or uses the services of Maisonale via Etsy.com or related sites and services.
This Policy does not apply to the practices of third parties that Maisonale does not own or control, including Etsy or any third party service you may access through Etsy. Please refer to the Etsy Privacy Policy for more information about the site's practices in this regard.

1. Personal Data Collected by Maisonale

In order for your order to be processed, you must provide us with some data (which you have authorized Etsy to provide us), including your first name, last name, e-mail address, mailing address, payment information, and a description of the product you are ordering. You can also decide to share some additional personal data with us (for a personalized order for example, if necessary), by contacting us directly.

2. Purpose of the Processing of your Personal Data

We rely on a number of legal bases to collect, use and share your personal data, including:

  • to provide you with our services, for example when we use your personal data to process your order, resolve a dispute or provide customer service;
  • where you have given us your express consent, which you may withdraw at any time, for example by subscribing to our newsletter;
  • where necessary to comply with a legal obligation, a legal ruling or in connection with a request from the courts, such as keeping information about your purchases for tax purposes; and
  • if necessary to serve our legitimate interests, where those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services: we use your personal data to provide the services you have requested and in our legitimate interest to improve those services; and 2) compliance with the Seller Rules and the Etsy Terms of Service: we use your personal data, if necessary, to comply with our obligations under the Etsy Seller Guidelines and Terms of Service.

3. Sharing and Dissemination of Personal Data

Customers' personal data is important to our business. We only share your personal data for a very limited number of reasons, and in a limited number of circumstances, such as the following:

  • Etsy: We share your personal data with Etsy when necessary to provide you with our services and to comply with our obligations under the Etsy Seller Rules and Terms of Service;
  • Service providers: We uses third parties to perform certain actions or provide certain services related to our shop (e.g. shipping companies). We may share your personal data with these third parties, but only to the extent necessary to perform such services;
  • Legal compliance: We may collect, use, retain and share your personal data if we believe in good faith that it is necessary and reasonable to: a) comply with legal process or governmental request; b) enforce our agreements, terms or regulations; c) prevent, investigate or respond to fraud or other illegal activity, or technical or security issues; or d) protect the rights, property and safety of our customers or others.

4. Data Retention

We retain your personal data only as long as necessary to provide you with our services and for the purposes set out in this Privacy Policy. We may also need to retain your data to comply with legal obligations, resolve disputes and enforce our obligations. Such data is generally kept for ten (10) years, which is the legal retention period for customer invoices and business correspondence in France.

5. Transfers of Personal Data outside the European Union

Your personal data is not transferred outside the European Union by Maisonale Please refer to the Etsy Privacy Policy for more information about the site's practices in this regard.

6. Your Rights

If you are a resident of certain territories, including the European Union, you have certain rights with respect to your personal data. Some of these rights apply generally, others only in limited cases. These rights are described below:

  • Right of access: You have the right to access and receive a copy of your personal data held by us by contacting us. Maisonale's contact details can be found below;
  • Rights to rectification, restriction of processing and erasure: You also have the right to have your personal data rectified, restrict our use of it or have it erased. Other than in exceptional circumstances (e.g. if we need to retain shop-related data for legal reasons), we will generally delete your personal data upon request;
  • Right to object: You may object to 1) our processing some of your data for our legitimate interests and 2) receiving marketing messages from us after you have explicitly consented to receive them. In these cases, we will delete your personal data unless there are legitimate reasons for its continued use, or it is required for legal reasons;
  • Right to lodge a complaint: If you are a resident of the European Union and wish to raise a concern about our use of your personal data (without prejudice to any other rights you may have), you may do so with your local data protection authorities.

Maisonale's Contact Details

Under the European Union's General Data Protection Regulation, the controller of your personal data is sole trader Alice Novelli, whose contact details are as follows:

Address: 5 rue des Allumettes, 13090 Aix-en-Provence, France
E-mail: contact@maisonale.fr

To exercise your right to access, rectification or erasure of personal data held by Etsy, please contact Etsy via the Etsy.com/help page and send your request directly to Etsy.