Standard Terms and Conditions of Sale

These Standard Terms and Conditions of Sale are entered into between, on the one hand, Alice Novelli, a self-employed handcrafted textile accessory and bag maker trading under the business name "Maisonale", registered as an entrepreneur individuel (sole trader) in France under the SIRET number 814 053 948 00018, registered with the Répertoire des métiers (French Craft Trades Register) under the number 814 053 948 RM 05, having her registered address at 5 rue des allumettes, 13090 Aix-en-Provence, France, owner of the Maisonale shop (maisonale.etsy.com) on the e-commerce platform Etsy and of the Maisonale website (www.maisonale.fr), hereinafter referred to as "Maisonale" and, on the other hand, any natural or legal person wishing to make a purchase in said online shop, hereinafter referred to as the "Customer".

1. Purpose

The purpose of these Standard Terms and Conditions of Sale is to define the contractual relationship between Maisonale and the Customer, as well as the terms and conditions that apply to any purchase made through the Maisonale online shop (maisonale.etsy.com). The purchase of a product through said online shop implies the full acceptance by the Customer of these Standard Terms and Conditions of Sale, which the Customer acknowledges they have read before placing an order. Prior to any transaction, the Customer declares, on the one hand, that the purchase of products from the Maisonale online shop (maisonale.etsy.com) is not directly related to their professional activity, and is strictly limited to their personal use, and, on the other hand, that they have the full legal capacity to be bound by these Standard Terms and Conditions of Sale.
Maisonale reserves the right to change these Standard Terms and Conditions of Sale at any time, in order to comply with any new regulations or improve the use of its website. The applicable conditions shall be those in force on the date the order is placed by the Customer.

2. Products

The products (or "items") offered for sale are those displayed in the Maisonale online shop (maisonale.etsy.com), while stocks last. Maisonale reserves the right to change its product offerings at any time. Products are displayed on the website with a description of its main characteristics (materials, size, etc.).
Products may be subject to variability as they are handcrafted. Since measurements are made manually, item size is subject to variation. The "M" and "maisonale" logo labels are handwritten and may show some variability. Product photos are as true to life as possible, but do not bind Maisonale in any way. The actual item colour may be slightly different from the pictures, depending on the lighting of the photos and on the screen settings.
The sale of the products displayed in the Maisonale online shop (maisonale.etsy.com) is limited to Customers located in one of the listed countries to which delivery is offered.

3. Prices

The prices shown on the product sheets in the Maisonale online shop (maisonale.etsy.com) are in euros (€) and exempt from value added tax (VAT) under Article 293B of the French General Tax Code. Maisonale reserves the right to change its prices at any time; however, it is understood that the price listed on the product sheet at the time the order is placed shall be the only one applicable to the Customer. Prices include shipping fees.

4. Order Placement and Terms of Payment

All orders must be placed through the Maisonale shop (maisonale.etsy.com) on the Etsy e-commerce platform, according to Etsy's Terms of Use. The Customer should contact Etsy directly if they have any question or experience any problem regarding the use of the www.etsy.com website.
If the Customer would like to contact Maisonale, they can do so either using the messaging feature on Etsy or by sending an e-mail to contact@maisonale.fr

5. Retention of Title

Maisonale retains ownership of the products sold until full payment has been received.

6. Withdrawal

In accordance with Article L121-20 of the French Consumer Code, the Customer can exercise their right of withdrawal within fourteen (14) days of receipt of the product by notifying Maisonale in writing. The Customer must return the item in as-new condition has a period of fourteen (14) days from the date on which he/she informed Maisonale of his/her decision to withdraw to return the item in as-new condition, unused and carefully packed, to the address indicated by Maisonale. The return costs remain at the expense of the Customer. Maisonale reserves the right to reject returns or apply a discount to the amount refunded if the product is not returned in its original condition. The refund will be made within fourteen (14) days of receipt of the returned item.

7. Delivery

Delivery shall be made to the shipping address specified upon order in the Maisonale online shop (maisonale.etsy.com), within the agreed geographical area.
Any customs or import taxes shall be borne by the Customer. Maisonale is not responsible for any customs delays.
Delivery shall be made by La Poste (French Post Office) and/or any other postal operator with which La Poste has international shipment agreements. Maisonale can provide the Customer with the parcel tracking number by e-mail.
Delivery times are non-binding estimates only. Maisonale shall ship the items within the time specified upon order, but cannot be held responsible for any delivery delays or errors beyond its control, including those caused by the carrier or postal operator.
The order shall be delivered to the Customer's home by La Poste (French Post Office) or any other postal operator with which La Poste has international shipment agreements.
The transport risk shall be borne by the Customer from the time the items leave Maisonale's premises. Upon delivery, the Customer is responsible for inspecting the packaging and the products for damage, in the presence of the post office employee or the carrier. In case of damage during transport, any claim must be made with the carrier within three (3) days of delivery.

8. Warranty

All products sold by Maisonale are covered by a statutory warranty under Articles 1641 et seq. of the French Civil Code. In the event of a defective product, the Customer can return it to Maisonale for a refund. Any claims and exchange or refund requests must be made either using the messaging feature on Etsy or by sending an e-mail to contact@maisonale.fr, within thirty (30) days of delivery.

9. Liability

Maisonale is only bound by a best-effort obligation regarding the online sales process, and cannot be held liable for any damages resulting from the use of the Internet such as data loss, hacking, viruses, service disruption, or any other unintentional problems.

10. Intellectual Property

All content in the Maisonale online shop (maisonale.etsy.com) and on the Maisonale website (www.maisonale.fr) is the exclusive intellectual property of Maisonale. No part of said online shop or website, including but not limited to photos, videos, logos, graphics or text, may be reproduced or used, in whole or in part, in any form, by any means or for any reason, without prior written permission of Maisonale.

11. Personal Data

Maisonale shall keep confidential any information that the Customer may be required to provide in order to use certain services. The Customer has the right to access, rectify and erase their information. They can submit such a request by sending an e-mail to contact@maisonale.fr. How Maisonale processes personal data is set out in its Privacy Policy.

12. Dispute Resolution

These Standard Terms and Conditions of Sale are governed by French law. Any disputes shall be submitted to the exclusive jurisdiction of the competent court in Aix-en-Provence, France.